Terms of Service

By scheduling service with Cat Litter Cleanup, you acknowledge that you have read, understood, and agree to the following Terms of Service:

Payment

• Payment is due at the time of scheduling.

• A valid payment method must remain on file for all recurring services.

Service Access

• Customers are responsible for ensuring safe and unobstructed access to the litter box area during scheduled appointments.

• If access cannot be provided at the scheduled time, the appointment may be considered a missed service and applicable fees may apply.

Appointment Windows

• Appointment windows are approximate and are not guaranteed arrival times.

• Your technician will arrive within a standard 4-hour service window.

• You will receive a text message when your technician is en route to your home.

Scheduling Changes

• If we are unable to complete service on your scheduled day due to weather, staffing, vehicle issues, or other unforeseen circumstances, your service will automatically be rescheduled for the next available service day.

• You will receive a text notification regarding any schedule changes. If the new appointment creates a conflict, please contact our office as soon as possible so we can accommodate you.

Customer-Supplied Litter

• Customers are responsible for providing their preferred cat litter unless otherwise arranged in advance.

Cancellations & Rescheduling

• Appointments may be canceled or rescheduled with at least 24 hours' notice.

• Cancellations made with less than 24 hours' notice may be subject to a $25 cancellation fee.

Safety

• Cat Litter Cleanup reserves the right to refuse, postpone, or discontinue service if conditions are unsafe or pose a risk to our employees, customers, pets, or property.

Pet Safety

• We use veterinary-grade, pet-safe cleaning and sanitizing products and maintain strict sanitation procedures to disinfect our equipment between every service.

• Customers are responsible for informing us of any pet sensitivities, allergies, medical conditions, or special handling instructions before service.

• While we take every reasonable precaution, Cat Litter Cleanup is not responsible or liable for any illness, allergic reaction, injury, or other adverse event involving a pet following service. The customer assumes responsibility for the health and supervision of their pets before, during, and after service.

Limitation of Liability

• Cat Litter Cleanup is not responsible for damages resulting from undisclosed pet behavior, pre-existing property conditions, inaccessible service areas, or circumstances beyond our reasonable control.

• Customers assume responsibility for maintaining a safe environment for our technicians while service is being performed.

Pricing

• Pricing for recurring services is subject to change with advance notice.

Acceptance

By scheduling or using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.

Updated on July 2026*